// PROJECT MANAGEMENT · OPERATIONS · IMPLEMENTATION
I manage and coordinate cross-functional projects in fast-growing teams and large, complex organizations alike, tailoring plans to each engagement and keeping scope, schedules and dependencies on track so they turn into day-to-day operations that work. I'm now building on that experience through applied training in generative AI, RAG and AI agents, exploring how they can remove waste and improve operational efficiency.
// CAREER GANTT
// LAUNCH REPORT · FEATURED
Everly Health Solutions · Implementation Project Manager
A global pharmaceutical company contracted Everly Health to provide genetic counseling services, plus access to Everly's platform to schedule sessions, for subjects in its Alzheimer's clinical trial who tested positive for the APOE gene. The program had to be set up and ready on a short timeline, by a fixed launch date.
// CLOSED TICKETS
During the planning and early integration phases of a 10-year, 17-system Medicaid integration, worked alongside the State's contracted consulting team, supporting alignment with State of Colorado processes, governance and standards; maintained status and risk data for executive Power BI dashboards.
Set up at-home combined COVID/flu test kit programs for employer clients: custom kit design, plus platform onboarding so employees could manage their results and speak with a doctor if needed. Also helped build early PMO processes and post-acquisition workflows.
Kept distribution, merchandising, pricing and hundreds of vendors moving through a major system upgrade. Redesigned how teams tracked errors, replacing emailed spreadsheets with one shared, real-time tracker, and wrote the SOP that let multiple teams work in it together.
Joined as the first hire on a new marketing team for digital media and customer reputation management across 80+ U.S. car dealerships, from Kia to Bentley, and helped organize its early, fast-moving workload. Ran day-to-day execution: responding to reviews on Facebook, Yelp and Google, and adapting content from our marketing agency and the brands' ad agencies into social posts tailored to each dealership's audience. In 18 months: reviews up 131%, and Facebook likes up 3,611%, with some dealership pages starting from as few as 3 likes.
// AI CAPSTONE ◆
For the capstone project of my Post Graduate Program in AI Agents for Business Applications (University of Texas, 2026), I built a proof-of-concept multi-agent workflow in n8n. Working from a high-level project guide, I configured each step of the workflow, adjusted parameters, wrote the agents' prompts, incorporated guardrails and evaluated performance across 10 shipment scenarios.
When a delivery goes wrong, like a missed attempt or an unavailable locker, someone has to review the shipment, choose a fix and tell the customer. The proof of concept explored how AI agents could help while following business rules and keeping a human in the loop.
The goal wasn't to build a production-ready system. It was to evaluate what worked, identify weaknesses and determine what needed improvement before real-world deployment.
Screens for malicious inputs, filters routine events and flags cases that need a person.
Recommends a fix from shipment data, locker availability and an exception playbook it searches with RAG.
A second agent reviews the recommendation and accepts it or sends it back.
Drafts the customer-facing message explaining what happened and what's next.
Reviews the message for quality and tone before it goes out.
I deliberately didn't fine-tune the workflow to chase better scores.
Tool-call accuracy reached 100% across the evaluated test cases, while the other scores revealed where the workflow's decisions needed further refinement.
The agents completed every tool call correctly, but their decisions didn't always follow business policy.
Deterministic rules and clear escalation paths limit the risk of letting AI make unrestricted decisions.
Testing exposed weaknesses I'd never have seen just by watching the workflow finish.
Before production, it would need broader testing, clearer decision policies, better prompts and ongoing monitoring.
This is where my project management and implementation background meets AI: testing, governance, rollout planning and change management.
// HOW I WORK
// SKILLS & CREDENTIALS
I do my best work on teams that plan clearly, share feedback openly and keep improving. If that sounds like yours, let's talk.
Former PSIA-certified ski instructor who taught ages 3–6 (the original exercise in managing chaos and stakeholder expectations), and an organizer of real‑world spaces.
E.L. Green, PMP, CSM · PROJECT MANAGEMENT · OPERATIONS & IMPLEMENTATION